Yes. TechAge Innovations provides after-sales support to help clients properly use, maintain and manage their deployed solutions. Support may include technical assistance, troubleshooting, bug resolution, guidance and other services covered under the agreed support arrangement.
If a software issue is identified after deployment and it falls within the agreed warranty or support period, our technical team will investigate and resolve the issue where applicable. Issues caused by unauthorized modifications or third-party changes may be handled separately.
Yes. Training can be provided to administrators, staff and other authorized users to help them understand how to use the system effectively. The scope and duration of training depend on the size and complexity of the application.
Yes. Clients can contact our support team when they experience technical difficulties or require assistance with their deployed solution. Support channels and response times depend on the support package or service agreement applicable to the project.
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The duration of after-sales support depends on the project agreement. The applicable warranty, complimentary support period, maintenance plan or ongoing support arrangement will be clearly communicated to the client before or at the point of deployment.
The software warranty generally covers defects or implementation-related issues attributable to the delivered solution during the agreed warranty period. It does not normally cover new features, unauthorized code modifications, third-party service failures, hosting problems or changes made outside the agreed project scope.
We understand that businesses evolve. If your operational processes, requirements or business structure change, Techage Innovations can review the new requirements and recommend appropriate modifications or additional modules to keep the software aligned with your business.
Yes. After the warranty or complimentary support period ends, clients can continue receiving technical support and software maintenance under an agreed maintenance or support arrangement. This helps keep the application functional, secure and aligned with changing business requirements.
Our relationship does not end with software delivery. We provide post-deployment guidance and support according to the agreed project terms. We can assist with user training, troubleshooting, bug resolution, system updates and technical maintenance. Where you require continuous support, we can also provide an ongoing maintenance arrangement to ensure your solution continues to serve your business effectively.
